Thank you for shopping at Ticketlabs
Digital products
We only issue refunds for digital products at the discretion of the event organizer. Please contact us if you would like a refund. We can only issue refunds for digital products that have not been used, up to the date at which they may be used. Service fees may not be refundable.
All products are delivered digitally and instantly via the email and SMS information provided during checkout. If you do not receive your digital products instantly, please look in your SPAM folder and then contact us. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
At this time we accept the following payment methods:
Accepted payment methods are subject to change without notice.
Your payment will show up on your credit or debit card statement as TL*EVENTNAME and will be charged by 10077925 Canada Inc. (see contact information above)
You will be charged the currency of the country in which the event is taking place, unless stated otherwise. e.g. If you are buying tickets for an event in the United States, your card will be charged in USD.
You agree that any information provided by them when signing-up or in the process of purchasing a ticket will be accurate, truthful, current and complete. Users agree to pay all charges (including applicable service fees) incurred by themselves or any of their representatives at the price(s) in effect when such charges are incurred, as well as any then-current applicable taxes. By using a credit card or other payment means to purchase tickets, You warrant that You have full legal right to use such credit card or payment means. Users expressly agree and consent that TicketLabs has the right to provide any such supplied User payment information to third parties to facilitate the completion of all transactions initiated by You or your representatives. Purchases made by Users on the Site are non-refundable and cannot be exchanged unless expressly stated otherwise. TicketLabs shall have no liability whatsoever for any Damages (as defined in our Terms of Service) arising from, or related to, any access or use by You of this Site, the Services, the Materials or any purchase transactions initiated by You on the Site or through using the Services and, without limitation, including any Damages relating to You travelling to, attending or participating in any Events.
We invite you to review the consumer payment terms located in our Terms of Service to be familiar with the terms agreed to when purchasing products from our platform.