Ticketlabs.com - FAQ

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Purchasing Tickets

Issues related to buying tickets & creating new orders.

5 answers

At this time we accept the following payment methods:

  • American Express
  • Mastercard
  • Mastercard Debit
  • Visa
  • Visa Debit
Please Note: Accepted payment methods are subject to change without notice.

Please contact us to determine your options: Contact Support

During high volume on-sales, it can take up to 10 minutes for you to receive your ticket confirmation email. If you still have not received your order confirmation our team can look into your order. Contact Support

Unless otherwise stated on the ticketing page, the name on an order does not need to match the name of the person using the ticket.

Refunds

Issues related to refunding tickets.

3 answers

We can only issue refunds for digital products at the discretion of the event organizer. If consent is given by an Event Organizer, we can only issue refunds for digital products that have not been used or redeemed, up to the date at which they may be used.

Events are generally limited to a specific number of available tickets based on the events capacity. A ticket you purchased is a ticket an event organizer can't sell to someone else. This is the primary reason we require consent from the organizer before approving a refund request.

We strongly recommend contacting the event organizer (through the link on the TicketLabs event page) before reaching out to our support team. We are unable to refund an order without a direct request from an event organizer

Unless otherwise stated on the ticketing page, the name on an order does not need to match the name of the person using the ticket.


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